Refund policy

**Returns & Refund Policy**

We want you to love your purchase—but if something isn't quite right, we're here to help. This policy explains exactly how returns and refunds work.

**Return Window**  
- You may request a return within **30 days** of the delivery date. The 30-day period begins on the day your order is delivered.

**Conditions for Return**  
- Returned items must be **unused**, in their **original condition**, and returned in the **original packaging** with all tags and accessories included.  
- A proof of purchase (order number or receipt) is required for all returns.

**Non-Returnable Items**  
- For health and hygiene reasons, the following items cannot be returned once opened: skincare products, cosmetics, personal-care items, earbuds, and intimate apparel.

**Damaged, Wrong, or Undelivered Orders**  
- If your order arrives damaged, doesn't arrive at all, or contains the wrong item, please contact us within **48 hours** of delivery (or the expected delivery date) with your order number and relevant photos. We'll make it right by offering a replacement or a full refund—including any shipping fees you paid.

**How to Start a Return**  
- Email us at Jacksonbanrio531@gmail.com with your order number and reason for return.  
- We'll respond within **1–2 business days** with return instructions and the return address.

**Return Shipping & Fees**  
- For change-of-mind returns, return shipping costs are the responsibility of the customer.  
- For damaged, incorrect, or defective items, we will provide a **prepaid return label** and cover all return shipping costs.

**Refunds**  
- Once we receive and inspect your return, we'll notify you of the approval status within **1–3 business days**.  
- Approved refunds will be issued to your original payment method within **5–10 business days**. (Your bank or card issuer may take additional time to process and post the refund.)  
- Original shipping charges will be refunded only in cases of damaged, incorrect, or defective items.

**Exchanges**  
- The fastest way to get a different item is to return the original item (once your return is accepted) and place a new order separately.